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This guide helps you understand how to troubleshoot and resolve issues in Kombo—whether that’s missing data, connection problems, or failing actions. Kombo provides built-in tooling like Komboman, Logs, or the Data Explorer so you can investigate what’s happening behind the scenes and often fix problems yourself. By the end of this guide you will be able to:
  • verify whether an issue lies within Kombo or the connected tool
  • choose the right troubleshooting tool for each situation
  • collect the right evidence before reaching out to Kombo support

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Kombo support

Our support team is always here to help—but in many cases you can diagnose and even resolve issues yourself using the tools described below. When contacting support, include:
  • a short description of what’s wrong
  • the affected integration(s) or customers
  • any screenshots, logs, or links from your troubleshooting steps
The more detail you share, the quicker we can get you back up and running.

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Common issues

Connection issues

Pending connection fails, customers get stuck in the flow, or you need to force a connection.

Data quality issues

Records look missing, outdated, or mapped incorrectly inside Kombo or your product.

Action issues

A write, passthrough, or dashboard-triggered action fails and you need to see why.

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Key tools for troubleshooting

Komboman

Send manual Kombo or passthrough API requests to validate data or retry failing operations.

Logs

Inspect sync, action, and connection flow logs including detailed request/response payloads.

Data Explorer

Inspect specific records and their field values to see the ground truth inside of Kombo.

Custom field explorer

Discover available custom fields in the remote tool and map them into Kombo.

Remapping

Adjust how Kombo maps data into your models when the default setup is not the right fit.

Custom & remote fields

Learn how to work with Kombo’s field model, including aliases and remote references.