KomboAI is Kombo’s account-aware support agent in your shared Slack or Microsoft
Teams channel. It combines technical knowledge about Kombo and supported
providers with read-only context from your Kombo account to give answers that
reflect your setup.
See KomboAI in action
Provider setup
Connector feasibility
What KomboAI can help with
Assess feasibility
Determine whether a provider supports the data, actions, and workflows your
product needs. KomboAI can also explain setup requirements such as permissions,
scopes, credentials, certificates, sandbox access, and provider partnerships.
Explain provider behavior
Understand provider-specific APIs, permissions, field mappings, IDs, filters,
normalization, sync behavior, and known limitations.
Troubleshoot account-specific issues
Investigate linked accounts, effective scope configurations, and recent
interactions. KomboAI can also inspect logs to help narrow down missing fields,
failed requests, and connection issues.
Use KomboAI
KomboAI must be enabled for your account by Kombo support. Ask our team in
your shared support channel to activate it.
@KomboAI in a message to ask a question or follow up on
an answer. Some support channels are configured for proactive responses, where
KomboAI considers new messages and responds when it can usefully contribute.
For the most useful answer, include the provider or linked account, what you
expected, what happened instead, and any relevant error or screenshot. For a
specific sync, API request, webhook, or action, provide a link to the
relevant page in the Kombo Dashboard so KomboAI can inspect it directly.
Account access and limits
KomboAI uses the current support thread and supported image attachments. It
draws on a broad, curated body of knowledge spanning Kombo implementation,
product usage, and provider behavior.
Its live account access is read-only and restricted to the Kombo tenant
associated with your support account. It can inspect your environments, linked
accounts, scope configurations, and recent interactions, including most logs.
KomboAI cannot change configuration, perform actions, or modify provider data.
It also cannot inspect individual synced records, sensitive logs, or every
setting. When a change is needed, it can explain how to make it.
Faster answers, backed by humans
KomboAI is designed to make Kombo support faster, not replace the people behind
it. For many technical questions, it can research the issue and respond within
20 to 60 seconds, often giving you enough information to continue immediately.
Our support team remains responsible for helping you succeed with Kombo. We
continuously review KomboAI’s answers to improve how it understands questions,
researches the relevant context, and explains its findings. When a question
requires a better answer, our team will take over.
KomboAI can make mistakes. If an answer seems inaccurate, incomplete, or based
on a misunderstanding, please tell us in the thread. Your feedback helps us
correct the answer and improve KomboAI. 
